Being a new online student OR being new to the Moodle course management system can be a fearful, stressful, and/or frustrating experience without some support. This file will attempt to give you the support you need to overcome most of the common issues.

If you cannot login to moodle, or you do not receive your confirmation email within 10 minutes, contact the help desk at 818-415-2015 or email onlinemission@gmail.com

How to log into Moodle:

1. go to the following link - http://moodle.lamission.edu/login/signup.php

2. create a new account (only have to do this one time)

3. choose a username and passcode - keep it simple (recommendation: use same as your email - remember to write it down)

4. fill in information for 

Email address

 

Email (again)

 

First name

 

Last name

 

City/town

 

Country

5. type in the recaptcha key (this avoids spammers from joining moodle

6. submit - wait 10 minutes, and check your email for a confirmation email. If you do not receive this within ten (10) minutes - then email or call the help desk.

7. some instructors require an "enrollment key" - if so then contact the instructor for the key so you can login to your online class under moodle

2. How to allow pop-ups (i.e. turn OFF the pop-up blocker) so you can fully read and participate in the class. Go to this web page: http://cccconfer.org/trainingCenter/popupBlockers.aspx

3. How to set your cookies so your quizzes will work and you will get credit for your work. This is how the computer knows it is your work. Follow the directions on this web page: http://www.google.com/cookies.html

4. Adobe Acrobat Reader. If you don't already have it, then get the software for FREE from here: http://www.adobe.com/products/acrobat/readstep2.html?promoid=BUIGO

5. More software you need to have on your computer includes:

• Flash Player so you can watch some of the videos. If you don't have it, get it here (or update it to the most recent version): http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BUIGP

• QuickTime Player so you can watch some of the other videos your teacher might use. If you don't have it, get it here (or update to the most recent version): http://www.apple.com/quicktime/download/ (be careful to select the FREE version instead of the paid version)

• MS Word Viewer - only if you don't have the full Microsoft Word or Office software installed on your computer: http://www.microsoft.com/downloads/details.aspx?FamilyID=3657ce88-7cfa-457a-9aec-f4f827f20cac&DisplayLang=en

• MS Excel Viewer - only if you don't have the full Microsoft Excel or Office software (or you don't have the latest 07 version): http://www.microsoft.com/downloads/details.aspx?FamilyID=1cd6acf9-ce06-4e1c-8dcf-f33f669dbc3a&DisplayLang=en

• MS PowerPoint Viewer 2007 - if you don't have the full version of Microsoft Office on your computer or can't view the 2007 files: http://www.microsoft.com/downloads/details.aspx?FamilyID=048dc840-14e1-467d-8dca-19d2a8fd7485&DisplayLang=en

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Personal Computer Protection

• Ad-Aware Software - FREE - run monthly to remove data mining elements that can slow down your computer.
• AVG - FREE Antivirus Software - if you don't have an antivirus software on your computer, use AVG. Do not put two antivirus softwares on your computer at the same time or it will cause your computer to run very slow. Antivirus software protects you from viruses and every student needs to have some kind of antivirus protection.